All Samira Buchi New York sales are final and are not returnable.
We will, however, accept a return or exchange for any handbag that has been defected due to the fault of the manufacturer.
Because of our strict returns policy, we encourage anyone with concerns or questions to please email our studio at email@example.com within 48 hours of receiving their new handbag. We will respond to all enquiries as quickly as possible.
Each bag is handcrafted to order. All designs and colors offered are available as long as they are visible on the Samira Buchi New York website.
There is a four to six week processing time from time of sale to delivery, as each bag is intricately built for each client.
The awesome part is, you will always know where in the process your bag is as we have created individual client pages so you can follow each stage of the construction. In the event that an ordered product proves to be unavailable for reasons beyond the control of Samira Buchi New York, the customer will be notified by e-mail. The order will be cancelled and no bank debit will be made.
We have created individual client pages to enable you to follow each stage of the construction of your bag by login into your account. In the event that an item is unavailable for reasons beyond the control of Samira Buchi New York, you will be notified by e-mail, the order will be cancelled and no bank debit will be made.
Samira Buchi New York currently only accepts orders within the U.S. As we grow so will our shipping destinations. We offer free UPS Ground, 2-8 business days, to all the contiguous 48 states.
Once your checkout is completed, your purchase will be final, your order will be confirmed and the crafting process of your bag will begin. After we complete each step of the process, we will update the status of your account and send you an email.
Samira Buchi New York bags are handcrafted with Aniline, chrome-free leather, and come unlined with a soft suede-feeling interior. Each hide is handpicked for it’s special quality and incredible feel. Although strong and durable, each bag is delicate to the touch and must be cared for. Scratches and scars may occur. The life of leather is a natural evolution which makes each bag unique and carries with it it’s own spirit.
To protect the natural changes of the leather surface of your bag, we urge caution when around watery or oily substances and solvent.
The product that we tested to protect the leather of our bags and that you can easily find is TARRAGO – HIGHTECH, NANO PROTECTOR, High performance. Read carefully the direction of use before spraying your bag.
For any additional questions regarding care please email us at: firstname.lastname@example.org